If you don’t already know my hatred for the slumbag contractors that work for the Australian Post… read here. Here is my update to that post.
Andrew and I are not the type of people that sit back and complain about the Post time and time again without acting on our anger. We like to call and complain and we do it a lot! Well really why wouldn’t we when the postal worker gives us sooooo many things to complain about?
Today I called and made I believe our 5th or 6th official complaint. I can’t be certain of the number for sure because I only started documenting them 4 complaints ago.
You see, our dick of a delivery man doesn’t like to deliver our packages. He likes to put a little blue card in our mail box and simply says we weren’t home. Well we all know that I work from home so this is just not possible. I am ALWAYS home when he puts those cards in the box. Sometimes he claims we must not hear the buzzer. If you’ve been to our place, you know that is impossible. It is LOUD. So this non-delivery problem used to happen ALL the time. Big packages, small… it didn’t matter. The douchebag just never bothered to do his job.
Back in December we had a bit of a breakthrough. We finally thought we complained enough to have some positive turnaround. We spoke to a customer service manager who stated that from now on if the driver attempted a delivery and we weren’t home, the driver was supposed to call this manager and let him know. The manager would then call me to confirm that I was not home. Well after this new protocol was set in place, everything changed. Any time a package came, there was a long and loud BUZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ BUUUUUUZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ BUUUUZZZZZZZZZZZZZZZZZZZZ(remember… this guy is a DICK), at our door.
Well last week that all changed when another little blue card magically appeared in the box. We knew this was for three cases of wine and of course the fat slob doesn’t want to deliver 3 cases of wine. That means he’d actually have to carry the weight up two flights of stairs.
So we immediately called the previous customer service manager to report the problem. Unfortunately, his line that is written on the letter we received is no longer in service. So we resorted to the old methods of filing a regular complaint. Well after one week with no word, Andrew called again yesterday. The guy he spoke to assured us the packages would be re-delivered today.
So today there was a BUZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZZ at about 9:45 am. It’s the delivery prick asking if I’d be home in an hour for him to deliver my packages. Was he hoping I’d say no? Was he hoping he’d get out of doing his job again? Unfortunately for him I said yes and then he stated, ok make it an hour an a half. Over TWO hours later he finally comes back.
When he huffs and puffs up with all the boxes he says to me “You weren’t home when I tried to deliver before.”
IS HE KIDDING ME???
Oh I did not handle that comment well. I told him I was home, as I ALWAYS am when he doesn’t deliver our packages. He actually told me that he put a note on our file stating that if I don’t answer the buzzer the first time that he never has to redeliver a package again. I reminded him of the protocol that he was supposed to follow where he needed to call the manager if we weren’t home. He basically denied that was ever the case (even though I SWEAR it worked for awhile) and just kept shaking his head no and saying “nope.”
I “kindly” told him that everyone we know has this problem with them so it’s not just us.
His response? “No, no, it’s just you guys. You weren’t home,? I won’t redeliver again.”
I can’t tell you how fuming I was. I just yelled “whatever” to him as he huffed and puffed down the stairs. I really wanted to kick him in his face. Seriously… WHY couldn’t Andrew have been home when the jerk came? Andrew is a lot meaner than I am… I would have loved to see what he would say to that guy!
So today… the Australian Post received another nice little complaint from me. This time it was against the driver personally. I stated that he was rude and I don’t feel comfortable being alone in the house when he delivers the package because he’s always a jerk. I don’t need a response from them, I just want every little detail documented so that hopefully one day he will lose his job. I simply cannot understand how someone can NOT lose their job after THAT many complaints. I can tell you right now that if I was as lazy as him and if our customers had that many complaints about me- I would not still be employed. How is it possible that he still is entitled to earn an income?
I REALLY want to order another case of wine now so he can refuse to deliver it and I can call and complain again. It’s almost a source of entertainment now.