I really feel that I deal with incompetence on a daily basis. I don’t understand why some people are just SO hard to deal with. My latest occurrence came about as I was trying to get quotes to have some sports shirts printed for a friend. I called a lady on the phone yesterday and told her that I need a logo on the front and the team name and number on the back. When I was on the phone with her she kept stating (in her incomprehensible English) that she would do the logo on front and the word “TEAM” on the back with the number.
NO NO NO…
I said I need the TEAM NAME… which happens to be Falcons. Again, she could NOT understand what I was saying. I spelled it for her about 4 times. I thought she FINALLY understood what I was saying until I got this email from her today:
Further to our email in yesterday, please be advised that the quote on letter computer vinyl cut of SALCONS TEAM is quoted on each letter.
i.e. Letter: 2 height
Price: $ 2.5 + GST each letter x 11 letters = $ 27.5 + GST per tees
Any unclear, please get back to us ASAP.
Wow. Yes, “any unclear” is right!! Well, here is my response to her on that:
Thanks, I appreciate your quote but I think that there was a bit of miscommunication with what should be printed on back. When I spoke to you on the phone I said the team name will be printed on the back and the team name is FALCONS. I tried to make it clear that the word FALCONS would be printed and even specified a couple of times that the word TEAM was NOT to be printed. When I was spelling the word falcons to you, you didn’t seem to understand so I said falcon, like the bird. I guess it still was not clear.
I just need to make sure that any company I work with is able to understand my requests clearly. The other companies I spoke to did not have any troubles understanding my requests. Also, your prices are quite a lot higher than all of the other quotes I received so I will not be going with your company at this time.
I think I need to start a daily posting called “incompetence of the day.” I’m pretty sure I would have A LOT to blog about.